Send and receive texts and emails directly from Service Penguin. Every conversation stays attached to the job and customer record — no more scrolling through your personal phone looking for that one message.
Get started freeText customers from a dedicated business number — not your personal cell. They reply, you see it instantly in your dashboard. Real two-way conversations.
Some conversations belong in email — estimates, detailed instructions, follow-ups. Send professional emails from Service Penguin without switching to another app.
Send estimates and invoices by email with a single click. Customers receive a clean, branded email with a link to view and approve or pay.
Notify customers when a job is scheduled, started, or completed. Professional communication that keeps customers informed without manual effort.
Send follow-up emails after a job is complete. Thank customers, request feedback, or remind them about maintenance schedules.
Create reusable templates for common messages. Appointment confirmations, on-my-way texts, job complete notifications — send them in seconds with auto-filled customer details.
Messages aren't floating in a separate inbox. They're attached to the job and customer they belong to — so you always have context when you need it.
Stop digging through your personal text messages to find what a customer said three weeks ago. Every message is organized and searchable.
When someone in the office picks up a job, they can see the full conversation history. No "what did the customer say?" calls.
If a customer claims they were never informed about pricing or scheduling, the message history is right there in the job record.
Keep business and personal communication separate. Your work messages live in Service Penguin, not buried in your iMessage.
Messaging ties into your CRM, job tracking, and invoicing for a unified workflow.
Start messaging customers from a professional business platform. Free to use — no credit card required.
Get started free