Effective Date: March 18, 2026 | Last Updated: March 18, 2026
Service Penguin sends transactional SMS notifications related to your account activity. Messages include payment reminders, invoice alerts, new lead notifications, message alerts from customers, payout updates, and referral invites. Messages are only sent when relevant account activity occurs.
You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@servicepenguin.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 10 messages per week depending on account activity. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy.